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ITIL® v2-to-v3 Foundation Bridge +LIVE SIM
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Next Dates:
No dates available yet
Length:
2 Days
Location:
Ottawa
Language:
EE
Max Attendees:
10 students
Price:
$ 1,295
Target audience & Prerequisites:
ITIL v1 or v2 Foundation Certificate holders who want to understand the new content of ITIL v3 and keep their certification and knowledge fresh and up-to-date
Learning objectives:
This course:
•Covers the new service lifecycle approach to implementing new and changed services. •Outlines all changes to existing processes.•Covers all new processes.•Prepares delegates for the ITIL v3 Foundation Bridging Certificate in IT Service Management examination. The multiple-choice exam contains 20 questions. To pass, candidates must get 13 or more questions correct, a 65% passing mark.
Course Outline:
Leson 1: Review of IT Service Management (ITSM) and IT Infrastructure Library (ITIL) Lesson 2: Service Strategy Lesson 3: Service Design Lesson 4: Service Transition Lesson 5: Service Operation Lesson 6: Continual Service Improvement Remember that we build our schedule around your requests. Check out our Courses List, call us at (613) 235-6161 or email us at training@compuease.ca:
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