Do Business Right with Great Social Skills and Business Etiquette

Course Length: 6 hours

Learning Objectives:

 At the end of this workshop, you will be able to: 

<li>Network effectively in person and online</li>
<li>Feel more confident about your business communication in every situation </li>
<li>Recognize the importance of first impressions</li>
<li>Feel comfortable and confident in all networking situations</li>
<li>Develop that extra edge to establish trust and credibility in your business interactions </li>

Target Student: 

Everyone in a business environment will benefit from this course. Leaders and their teams who need to network more effectively and feel more confident about professional communications and interactions in every situation will benefit from this course. All can use this course to develop that extra edge, to establish trust and credibility with their clients.

Course Outline:

Business behaviour is based on three things:


Social skills and etiquette can help you communicate more effectively, kindly and efficiently. As a result, you can build, maintain, and grow relationships with colleagues, clients, and new contacts alike.

Whenever two people come together and their behaviour affects one another, you have etiquette. It’s simply how persons’ lives touch one another.? 

Having good manners doesn’t just mean you can make a positive impression on others. It is also good for business. When you can apply your awareness of etiquette in different situations, you demonstrate that you want to be taken seriously. 

You become an ambassador for what you do and who you work with.? 

Section 1: Business Etiquette Overview

What are the best behaviours?
When is etiquette important?
Etiquette is more than good manners
The etiquette effects

Section 2: First Impressions

How to start right
Be your own brand ambassador
Self-assurance with social skills has an impact

Section 3: Communicate Effectively in All Situations
Effective communication skills 
How to listen for accuracy, not assumptions
Body language speaks volumes
The art of small talk
Networking in person and online

Section 4: Appropriate Appearance or Dress for Success?
From casual to business casual to formal
Dining etiquette

Workshop Wrap-Up:
Final skills review
Ask questions
Fill out a personal action plan