Business Etiquette - Gaining That Extra Edge

Course Length: 6hrs (1 day)

If you've ever had an awkward moment where:
- You aren't sure which fork to use;
- You don't know which side plate is yours;
- You've had to make small talk with a Very Important Person and been lost for words…

Then you know just how agonizing such moments can be. Even worse (and what can be even more damaging to your career) are the social gaffes you aren't even aware you make.

This workshop will help you handle most of those socially difficult moments. You'll have an extra edge in areas that you may not have given a lot of thought to until now.

Learning Objectives
Specific learning objectives will include:
- Networking effectively, including making introductions, shaking hands, and using business cards appropriately.
- Dressing appropriately for every business occasion.
- Feeling comfortable when dining in business and formal situations.
- Feeling more confident about your business communication in every situation.
- Developing that extra edge to establish trust and credibility.

Target Student
Everybody in a business environment will benefit from this course. If you are in any kind of leadership position and find yourself needing to network more effectively or feel more at ease when dining in business or formal situations, then this course is for you. If you are an employee in a business setting, it will help you feel more confident about your professional communications and interactions in every situation. All can use this course to develop that extra edge, to establish trust and credibility with your clients.

Course Outline
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Business Etiquette Basics
To begin, participants will explore what etiquette is all about and what role manners play.

Test Your Business Etiquette

As a pre-assignment, you were asked come up with at least five examples of etiquette that you see at work or at home. During this session, we will review your examples; be prepared for some debate!

The Handshake
During the important first few minutes of a new relationship, a handshake is usually the only physical contact between two people. In this session, we will discuss and demonstrate the five factors of a good handshake.

Business Card Etiquette
The exchange of business cards is a common ritual when meeting a new person. We will discuss some things to keep in mind when giving and receiving business cards.

The Skill of Making Small Talk
Being able to small-talk successfully is one of the most crucial skills a businessperson can develop, but it's also one of the hardest. We'll discuss some basic do's and don't's of small talk.

Do You Remember Names?
There are four keys to remembering names. In this session, we will discuss and practice each of them.

Making that Great First Impression
During this session, we will discuss some ways that participants can make sure their first impression is perfect.

Dress for Success
It's always difficult to know just how to dress, particularly if you're meeting new people. We will cover some basic guidelines and the details of particular dress codes.

Business Dining
This session will focus on the do's and don't's of business lunches. If possible, we will practice an actual business lunch.

E-mail and Telephone Etiquette
How a businessperson presents themselves over the phone and via e-mail is just as important as their in-person impression. We'll discuss some key points of telephone and e-mail manners in both a small group and a large group setting. We'll also talk about thank-you notes.

Workshop Wrap-Up

At the end of the day, students will have an opportunity to ask questions and fill out an action plan.