Course Length: 6hrs (1 day)
This workshop will help you understand the impact your communication skills have on other people. You will also explore how improving these skills can make it easier for you to get along in the workplace and in life.
The outcome of effective communications skills is:
- Collaboration
- Influencing with mutual respect
- Self-Assurance - Confidence
- Awareness of emotion dynamics
According to LinkedIn’s workplace learning report the number one priority for talent development is soft skills. 89% of surveyed executives said that “it is difficult to find people with soft skills,” with 64% citing communication as the most desired skill.
The largest skills gaps are soft skills. While hard skills are important, it remains imperative for professionals to maintain their arsenal of soft skills in this rapidly changing job landscape because those that have them, have an advantage.
Learning Objectives:
At the end of this workshop, you will be able to:
- Identify common communication problems that may be holding you back
- Develop skills to ask questions that give you needed information
- Learn what non-verbal messages are telling others
- Develop skills in listening actively and empathetically to others
- Enhance your ability to handle difficult situations
- Deal with situations persuasively
Target Student:
New and Mid-Level managers, instructors or trainers who want to explore communication skills strategies to influence others in a respectful manner, bring more clarity to their message and build a collaborative environment.
“Seek First to Understand. Then to be Understood”
Dr. Stephen R. Covey The 7 habits Of Effective People
Course Outline:
Section 1: Communication Overview
Three main ways we communicate
The cost of effective communication
What happens to our brains when we really communicate?
Section 2: Influencing to connect
When do you Pull? When do you Push?
Listening is the gateway to communication
Opinion or Fact?
Section 3: Intentions
Starting with intention, a purpose.
How to challenge your self-talk
Values & Beliefs
Section 4: Emotional Intelligence Strategy- Social Awareness
What is our body language and facial expressions saying?
Fight or Flight
Empathy
Section 5: Build and keep the trust
Asking good questions
Social Styles to collaborate
Persuasion