Emotional Intelligence - The Path to Professional Success

Course Length: 6 hours (1 day)

Researchers and business experts agree that people with high emotional intelligence (EI) are consistently the top performers in their organizations. They’re seen as more resilient, flexible, and respected. In this program, you’ll learn why many feel EI is one skill you must have to be successful in today’s workplace!

While many develop expertise in technical or task-oriented skills in order to enhance their careers, it is those who have a high level of awareness and control over their emotions, and use their emotions to connect with others and develop positive relationships, who will find even greater success in the workplace.

IQ will get you in the door, but it is your Emotional Intelligence, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.

- 90% of top performers score high on emotional intelligence
- A UC Berkeley study found that emotional intelligence was 400% more powerful than IQ when predicting who would have success in their field 

Learning Objectives:

This workshop will teach participants:

- The four elements of emotional intelligence
- Techniques to understand and use emotional intelligence in the workplace
- How to explore and manage the different emotions
- Practice scenarios
- How to build their resilience
- How to validate emotions

Target Student:

This class is for everyone who wants to gain personal and professional success. If you are in a leadership position, you can benefit from this course as it will help you understand and manage different emotions. If you are an employee, you can improve your success in life by learning the valuable techniques in this class in order to better connect with your colleagues and clients.

Course Outline:

You will build your awareness and resilience with Emotional Intelligence’s four elements. Participants will have the opportunity to put theory into practice in this program.

Section 1: Overview of Emotional Intelligence

This session outlines some of the qualities and importance of emotional intelligence in the workplace and for the individual.

Section 2: Emotional Intelligence’s Four Elements

In this session, you will learn the elements and skills needed for successful, emotionally intelligent interactions.

Section 3: EI Quiz

Understand where your strengths and gaps are with EI. This helps put the skills into context for your work and personal relationships.

Section 4: Self-Awareness

This session develops your awareness for the emotions, needs and self-talk to build your resiliency.

Section 5: Self-Management

In this session, participants will be given the tools and strategies to manage emotionally charged situations. 

Section 6: Practice Scenarios

Putting theory into practice, participants will explore different scenarios and the four different EI skills.

Section 7: Social Awareness

This session will build your awareness on how to deepen your understanding of others, building solid relationships and trust.

Section 8: Relationship Management

Putting all the EI elements together with empathy, building safety and mutual respect to manage and influence relationships.